Customer service all over the world

Our laptop has been in need of medical attention. The power cord had a short in it, so several weeks ago Tim ordered a replacement cord online from Dell, the company that manufactured the computer.

When it came, it didn't fit in the computer. Not much good for us. So, he sent it back, ordered a different cord and paid for next-day delivery service. We need the power cord today because we're going to Orlando tomorrow and he needs it for his presentation, but more importantly, I need it to keep up with my travel blog. We have our priorities.

So, the new cord was on our porch when we came home from work today. Only this time the cord fit into the back of the computer, but the two cords (one that goes into the wall with the convertor box attached and the other that goes from the convertor box to the computer) don't fit together. At all.

Calmly, Tim called Dell to explain the difficulty. Round about the fourth time he was transfered--including a stop in tech support, so they could help him PLUG IN THE COMPUTER--his temper started to fray. Imagine that.

I knew he finally had enough when, in a saccharine tone he said, "Yes, that would be great. Transfer me now. Yes, now. Chop, chop."

And then they hung up on him.